iFibre Privacy Policy
Your privacy and trust are our top priorities at iFibre.
1. Introduction
At iFibre, we are committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our internet and mobile services.
2. Information We Collect
- Account Information: Name, address, email, phone number, and payment details.
- Service Usage: Internet usage statistics, mobile data usage, and service performance metrics to maintain and improve our network.
- Device Information: IP addresses, device type, browser type, and operating system for security and technical support.
- Customer Support Interactions: Emails, call recordings, and chat logs for quality assurance and training.
3. How We Use Your Information
Your information is used responsibly to provide you with high-quality internet and mobile services, including:
- Provisioning and managing your account and services.
- Billing, payment processing, and fraud prevention.
- Improving network performance and service reliability.
- Customer support and communication.
- Compliance with legal obligations and regulatory requirements.
4. Sharing Your Information
We respect your privacy. We do not sell your personal data. We may share information in the following circumstances:
- With trusted partners who assist us in providing services (e.g., payment processors, network maintenance providers).
- When required by law, regulation, or legal process.
- To protect our rights, property, or safety, or the safety of others.
5. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our systems are regularly monitored and updated to maintain high security standards.
6. Retention of Data
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. When no longer required, your data is securely deleted or anonymized.
7. Your Rights
- Access your personal information held by iFibre.
- Request corrections or updates to your information.
- Request deletion of your information where legally permitted.
- Opt-out of marketing communications at any time.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website, analyse usage, and provide relevant services. You may manage cookie preferences through your browser settings.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: info@ifibre.co.nz